Control room
The one room every camera, alarm, and access point reports to.
Our 24/7 control room is the operational core of Red Dot Security — SIA-licensed operators watching, verifying, and responding to every signal from your site in real time, not a third-party call centre reading a script.
What we monitor
Every signal, watched by a person
CCTV, alarms, and access control all feed into the same room, so nothing gets missed because it landed in the wrong inbox.
Live CCTV monitoring
Continuous visual verification of your site, not just recording for later. Operators watch feeds in real time and act on what they see.
Alarm response
Every Ajax alarm signal is checked against camera footage by a trained operator before anything escalates, cutting false-alarm callouts.
Access control oversight
Biometric access events are logged and flagged for anomalies — unexpected entry times, repeated failed attempts, doors held open.
Incident escalation
Direct lines to keyholders, police, and on-site response teams, with a clear escalation path agreed before anything happens.
How it works
From signal to response
A consistent process behind every alert, whether it’s a camera, a door, or an alarm sensor.
01
Connect
Your CCTV, alarms, and access systems are integrated into our control room network during installation.
02
Monitor
SIA-licensed operators watch live feeds and system signals around the clock, every day of the year.
03
Verify
Every alert is checked against footage before action is taken, so you’re not paying for false-alarm callouts.
04
Respond
Keyholders, police, or an Elite Protection officer are dispatched as needed, with the incident logged end to end.
Already have CCTV?
Already Have CCTV? We Can Probably Monitor It.
You don’t need to rip out and replace your existing cameras to get the benefit of our 24/7 SIA-licensed control room. Most modern CCTV systems use standard protocols that let us connect directly to your existing feed — so in most cases, we can start monitoring what you’ve already got, with no new hardware and no disruption to your site.
If your system is older or doesn’t support a compatible connection, we’ll tell you plainly during your free site survey, and recommend a straightforward upgrade path instead. Either way, you’ll know exactly where you stand, with no obligation to go ahead.
Why an in-house room
Not outsourced. Not off-the-shelf.
Most guarding companies route your alarms through a third-party monitoring centre that has never seen your site. We built and staff our own control room, so the people watching your cameras are the same people who know your site’s history, your keyholders, and your escalation preferences.
- Staffed 24/7 by our own SIA-licensed operators, based in Hemel Hempstead
- One team sees CCTV, alarms, and access together — not three separate suppliers
- Direct escalation to our own Elite Protection officers when a physical response is needed
- Full incident logs and reporting, not just a call at 3am
